{"xsrfToken":"30bdc3185fdb3788580db4467979aa189ae1190f_lout","branding":{"id":"3","key":"gd","name":"guided doing","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ce26baca-d9dd-4bd9-9cbc-076ca8075acd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGY4NDlkOS05NTc4LTQ1YjEtYjdlYi1iYjIzMmEwNTJiMzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNlMjZiYWNhLWQ5ZGQtNGJkOS05Y2JjLTA3NmNhODA3NWFjZCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NjcxMTEsIm5iZiI6MTczODc2NjUxMX0.F1XRhwZy40thvobqwEdNVdU1bANaHtYUbyjuARH3Xiw&client=28f849d9-9578-45b1-b7eb-bb232a052b31&mode=fit","logoId":"ce26baca-d9dd-4bd9-9cbc-076ca8075acd","isLogoAvailable":true,"helpCenterTitle":"Wir helfen Ihnen gerne!","sharedPortalName":"guided doing Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"sharedPortalName":"guided doing Help Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Wir helfen Ihnen gerne!","sharedPortalName":"guided doing Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ef5839","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"gd","projectId":10002,"serviceDeskId":3,"name":"guided doing","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"10014","name":"Fehler/Bug melden","descriptionHtml":"","callToAction":"Fehler/Bug melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Fehlern.</p>","icon":10303,"iconUrl":"https://guided-doing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[3],"key":""},{"id":"10013","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"<p>Wählen Sie diese Option, wenn Sie Fragen zu Lizenzierung oder Abrechnung haben.</p>","icon":10314,"iconUrl":"https://guided-doing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[3],"key":""},{"id":"10015","name":"Neue Funktion/Verbesserung vorschlagen","descriptionHtml":"","callToAction":"Neue Funktion/Verbesserung vorschlagen","introHtml":"<p>Erzählen Sie uns von Ihrer Idee für eine neue Funktion oder Verbesserung.</p>","icon":10322,"iconUrl":"https://guided-doing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[3],"key":""},{"id":"10012","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Stoßen Sie auf ein Problem oder gar einen Fehler? Wählen Sie diese Option, um Unterstützung anzufordern.</p>","icon":10321,"iconUrl":"https://guided-doing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"Allgemein"}],"orderMapping":{"3":[10012,10013,10014,10015]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a6f9568-6f33-38cd-a9de-b5ad90c09367","appLinkName":"System Confluence","appLinkUrl":"https://guided-doing.atlassian.net/wiki","spaceKey":"GD","spaceName":"GUIDO Helpdesk","spaceUrl":"https://guided-doing.atlassian.net/wiki/spaces/GD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":3,"kbLinkDomainURLs":["https://guided-doing.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGY4NDlkOS05NTc4LTQ1YjEtYjdlYi1iYjIzMmEwNTJiMzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Njc3MTEsIm5iZiI6MTczODc2NjUxMX0.E8Ceq1AEJtl9UQLE_Q4TX5uTaaODH1mB9SrQnGIrFh4","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"28f849d9-9578-45b1-b7eb-bb232a052b31","tokenDurationInMins":20}},"reqCreate":{"id":10014,"projectId":10002,"form":{"name":"Fehler/Bug melden","descriptionHtml":"","callToAction":"Fehler/Bug melden","intro":"<p>Berichten Sie uns von den aufgetretenen Fehlern.</p>","instructions":"","icon":10303,"iconUrl":"https://guided-doing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Fassen Sie den Bug kurz zusammen.","descriptionHtml":"<p>Fassen Sie den Bug kurz zusammen.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Wie äußert sich der Fehler? Was ist das Endergebnis? Was wurde eigentlich für ein Verhalten erwartet? Wie hätte es ohne Fehler ausgesehen? Bitte anhand von Reproduktionsschritten möglichst genau erklären, wo wann was geklickt wurde.","descriptionHtml":"<p>Wie äußert sich der Fehler? Was ist das Endergebnis? Was wurde eigentlich für ein Verhalten erwartet? Wie hätte es ohne Fehler ausgesehen? Bitte anhand von Reproduktionsschritten möglichst genau erklären, wo wann was geklickt wurde.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10039","fieldConfigId":"10141","label":"Umgebung","description":"Welches Gerät (iPhone, Samsung…) verwendest Du? Mit welchem Nutzer warst Du angemeldet? Tritt der Fehler nur bei einem spezifischen Guido auf?","descriptionHtml":"<p>Welches Gerät (iPhone, Samsung…) verwendest Du? Mit welchem Nutzer warst Du angemeldet? Tritt der Fehler nur bei einem spezifischen Guido auf?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10014","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10014","calendarParams":{"firstDay":0,"date":"2025-02-05T15:41:52+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a6f9568-6f33-38cd-a9de-b5ad90c09367","appLinkName":"System Confluence","appLinkUrl":"https://guided-doing.atlassian.net/wiki","spaceKey":"GD","spaceName":"GUIDO Helpdesk","spaceUrl":"https://guided-doing.atlassian.net/wiki/spaces/GD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":3,"kbLinkDomainURLs":["https://guided-doing.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGY4NDlkOS05NTc4LTQ1YjEtYjdlYi1iYjIzMmEwNTJiMzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Njc3MTIsIm5iZiI6MTczODc2NjUxMn0.JDrjf-rD7lcqhQIDE-66-WnQiSuh7Cm2B4llRhlgkLA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"28f849d9-9578-45b1-b7eb-bb232a052b31","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}